Establish Dedicated Complaint Facilitation Centre at Head Office and in every attached department containing the specific instructions for resolution of complaint and the contact of designated focal persons shall be placed at prominent places and on websites for public awareness.
Implemented
ii.
Establish dedicated helpline for registration of complaints and its resolution in maximum 15 days. Monthly statement regarding registration of complaints and their resolutions with time frame be submitted to Wafaqi Mohtasib Secretariat.
Implemented
ii.
Establish dedicated helpline for registration of complaints and its resolution in maximum 15 days. Monthly statement regarding registration of complaints and their resolutions with time frame be submitted to Wafaqi Mohtasib Secretariat.
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